Shipping & Returns Policy | NStationery India

At National Stationery (https://nstationery.in), a brand owned and operated by Copy Crunch Marketing, we take great care in packaging and delivering your favorite stationery supplies. This policy outlines our shipping procedures, delivery timelines, and returns process.

1. Shipping & Delivery Policy

Processing Time

• All orders are processed within 2 to 7 business days (excluding Sundays and national holidays) after receiving your order confirmation.

• Once your order has been dispatched, you will receive an email and/or SMS notification containing your tracking details.

Shipping Rates & Timelines

We ship to addresses across India through reliable third-party courier partners. Estimated delivery times depend on your location:

• Metro Cities & West Bengal: 2 to 4 business days.

• Rest of India: 4 to 7 business days.

• Shipping Charges: Calculated at checkout based on package weight and destination pincode. We may offer Free Shipping on orders above a specified cart value (as announced on our website).

Address Accuracy

Please ensure your shipping address, pincode, and contact number are correct when placing your order. National Stationery is not responsible for delays or non-delivery caused by incomplete or incorrect addresses provided by the customer.

2. Cancellations

• Before Dispatch: You may request to cancel your order within 12 hours of placing it or before it has been dispatched (whichever is earlier). To request a cancellation, please contact our support team immediately. If eligible, a full refund will be processed to your original payment method.

• After Dispatch: Orders that have already been handed over to our courier partners cannot be canceled.

3. Returns & Replacements

Due to the nature of paper goods and stationery items, we accept return or replacement requests only in the following specific cases:

1. Damaged Product Received: The item arrived damaged or damaged in transit.

2. Defective Item: Manufacturing defects such as misprinted pages, faulty binding, or torn sheets upon arrival.

3. Wrong Item Delivered: You received an item different from what was specified in your order invoice.

Return Conditions

To be eligible for a return or replacement:

• You must notify us within 48 hours of delivery.

• The item must be unused, unwritten on, in its original packaging, and with all tags/labels intact.

• Proof Required: You must provide clear photographs or an unboxing video showing the damage, defect, or incorrect item received.

4. Refund Process

Once your return request is approved and the returned item is received and inspected at our Kolkata facility:

• Approved Refunds: Refunds will be initiated within 3 to 5 business days of receiving the returned item.

• Payment Mode: Refunds will be credited back to your original payment mode (Credit/Debit Card, Net Banking, UPI, or Wallet). Depending on your bank, it may take 5 to 7 business days for the credit to reflect in your account.

• Non-refundable Charges: Original shipping fees are non-refundable unless the return is due to our error (wrong or damaged product delivered).